How do we communicate with our 'customers' and 'users'. How do we make sure they know what we provide.
Community management is regular recurring work, and people have to be allocated to this.
Q: HPC-CH meetings as an example. Usefulness of it?
A: You know the people from the meetings, and who is expert in what. The barrier to contact them with questions is lower. Great for networking.
Q: Who is in charge of organizing the distributed meetings at Vital-IT/Swissprot?
A: Secretariat builds the list 6 months in advance. 2 talks a week, these are planned a long time in advance, there are reminders sent, before the presentation there is another email..
Q: Active management of community process?
A: Yes, and giving a talk is mandatory. Attending the same day same hour each week is known so people can make it.